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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Yue Szeto

July 24, 2025

5  out of  5
rating by Yue Szeto
"Had a wonderful experience with Rob today! You can tell he truly cares about his customers and goes the extra mile to help. I can tell he is passionate about customer service, and it shows through in his enthusiasm. Highly recommend this agent!"
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david wilhelm

July 22, 2025

5  out of  5
rating by david wilhelm
"I found Rob and his office easy and friendly to work with and low and behold they were able to save me 50 percent on my auto insurance what a blessing !"
We responded:
"Thanks for the 5 Star review David. It was great getting to know you and we look forward to serving you in the years to come! "
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Terry Ford

July 19, 2025

5  out of  5
rating by Terry Ford
"The team is caring and considerate."
We responded:
"Thank you Terry. Your feedback means the world to us! "
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Andrew Rowe

July 18, 2025

5  out of  5
rating by Andrew Rowe
"Very professional insurance team! Bekah in the office helped save me money with bundling insurance and I couldn’t be happier!"
We responded:
"Thanks for the 5-star review Andrew. We are blessed to have Bekah on the team, and I'm excited she was able to delight and deliver for your family! "
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sarah myers

July 18, 2025

5  out of  5
rating by sarah myers
"Rob and his team were able to save us over $1,000/yr on our auto insurance and offer competitive rates on our home insurance. They were very quick to respond and extremely helpful with the entire process of switching everything over. Thank you, Rob Eicher and team."
We responded:
"Thanks for the review Sarah - we are so excited about working with your family! "
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Heather Buttermore

July 18, 2025

5  out of  5
rating by Heather Buttermore
"Brendan Steinmetz was Friendly and informative And got us a great deal!"
We responded:
"Thanks for the review Heather. We are blessed to have Brendan at our agency, and I'm glad he was able to help! "
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Brendan Steinmetz

July 18, 2025

5  out of  5
rating by Brendan Steinmetz
"I purchased my first life insurance policy here and am glad I get to work with an agent where I’d be confident my wife and child would be taken care of."
We responded:
"Thanks for the 5-star review! We love protecting your family! "
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Ed Chiang

July 15, 2025

5  out of  5
rating by Ed Chiang
"I want to commend Rob Eicher and his employees for doing an excellent job. Although everyone in the office has been extremely helpful I want to especially give a special shout out to Nicole. She has helped me get a few things straightened out with State Farm with respect to a recent car purchase and she has just been very patient in answering all my questions. Thank you!"
We responded:
"Thanks for the feedback Ed. We are blessed to have Nicole on our team and it's great to hear she delighted and delivered for you! "
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Tara Wilmoth

July 15, 2025

5  out of  5
rating by Tara Wilmoth
"Rob is very charismatic, knowledgeable in his field, and hard working. He was accommodating and patient with me and extremely helpful."
We responded:
"Thanks for taking the time to give us a review Tara - it means a lot! It's been a pleasure interacting with you and we wish your family all the best on your move! "
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Judy Cardy

July 12, 2025

5  out of  5
rating by Judy Cardy
"I have been with State Farm since 2005 when moving to Fort Wayne, iN. My past agents have retired and recently I had the opportunity to meet Rob Eicher, my new agent. I can say with all sincerity that Rob has been very helpful as I have explored other policy add ons. He listened intently to my questions and concerns. He made me feel at ease and gave me ample time. He has followed up with emails that are showing me some numbers that are helpful for me in order to make correct decisions. He also has a great sense of humor and is a wonderful family man. He plans on staying at the office off of Covington for a long time. That works for me!"
We responded:
"Thanks for taking the time to give us a review Judy, it means a lot. It's been wonderful getting to know you, and our team looks forward to serving you through insurance for many years to come! "
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Grant Anderson

July 7, 2025

5  out of  5
rating by Grant Anderson
"They were so easy to work with, made things very understandable. They have excellent customer service!"
We responded:
"Thanks Grant. We are honored by your positive feedback! We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know! "
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Courtney Smeltzer

June 26, 2025

5  out of  5
rating by Courtney Smeltzer
"Great customer service, took time to answer all our questions, and saved us money! Highly recommend!"
We responded:
"Courtney - thank you for taking the time to give us such encouraging feedback - it means a lot! We look forward to serving your family in the years to come! "
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JnR fam

June 24, 2025

5  out of  5
rating by JnR fam
"Very kind, helpful & personable!"
We responded:
"Thanks for the 5-star review Becky! We love serving families like yours and it was fantastic to meet you today! "
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steve remesnik

June 21, 2025

5  out of  5
rating by steve remesnik
"Rob and his team are extremely professional, efficient, and most of all nice! It is refreshing to not be another transaction. I wish them nothing but the best!"
We responded:
"Thanks for taking the time to give us an online review Steve. Your feedback means a lot! "
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Oliver Henry

June 19, 2025

5  out of  5
rating by Oliver Henry
"Brendon is the BEST, professional explained everything to do with my policies. I recommend him to my partners."
We responded:
"Thanks for the 5 star review Oliver! We are blessed to have Brendan on the team and I'm excited he surpassed your expectations. Thank you for recommending him to your network! "
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shawn shepherd

June 19, 2025

5  out of  5
rating by shawn shepherd
"Rob Eicher is outstanding! One of the most genuine people you will ever meet!"
We responded:
"Thank you Shawn! Your feedback means a lot! "
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Jamesha Butler

June 18, 2025

5  out of  5
rating by Jamesha Butler
"I noticed an issue with my auto coverage and gave the office a call. The phones went down but that did not stop Rob from helping me get to the bottom. He called me back immediately from his personal cell so we could continue working out the issue. Within 24 hours, the issue was completely resolved. Rachael was extremely helpful and quick with responding when I had follow up questions. Great customer service!"
We responded:
"Thank you for your 5-star review Jamesha! We love helping people resolve issues, so thanks for giving us the opportunity! Let us know if ever have any questions or need anything from us. My State Farm team and I are happy to be your good neighbor! "
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Mandy Fehman

June 13, 2025

5  out of  5
rating by Mandy Fehman
"Rob Eicher and his team truly care about each individual and family that they encounter. You’re in good hands with Rob Eicher State Farm!"
We responded:
"Thanks Mandy - I appreciate the feedback and look forward to serving your family! "
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Rebecca Berghorn

June 13, 2025

5  out of  5
rating by Rebecca Berghorn
"I met with Rachael and Brendan to review my insurance needs. They took the time to explore my needs for insurance and really see what the best solution for me would be. I appreciate their care and attention without any pressure towards something I didn't need. I felt respected and looked out for. I highly recommend both of them at Rob Eicher State Farm Insurance."
We responded:
"Thanks for the 5 star review! It sounds like Rachael and Brendan did exactly what they were supposed to do, and your feedback will mean the world to them! We look forward to serving your family! "
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Ranu

June 13, 2025

5  out of  5
rating by Ranu
"Great branch! Very welcoming and helpful. I would definitely recommend calling this location and asking for a quote."
We responded:
"Thank you for the 5 star review! We appreciate it very much. "
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Trae Masten

June 13, 2025

5  out of  5
rating by Trae Masten
"I had a tremendous experience working with Rachael and Brenden at State Farm. They were super helpful, informative, and saved me more than $50 per month on my auto policy. Highly recommend"
We responded:
"Thanks for taking the time to share your experience Trae, it means a lot. The whole team was excited to see how Rachael was able to help. Let us know if you have any questions or there is anything else we can do for you. "
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Andrew Osborn

June 12, 2025

5  out of  5
rating by Andrew Osborn
"As good as it gets!!! As an out of state resident, Rob isn’t even our agent, but we knew we could trust his professional knowledge around a tricky homeowners insurance market here in California, and he had valuable advice to help us make the right choice. If he takes the time to help people who aren’t even customers, you can rest assured he will go the extra mile to take care of his customers insurance needs!"
We responded:
"Thanks for the review! It was a fun challenge helping you sort through your options. When you pass through Indiana next time, I hope you will stop by the office! "
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William Diaz

June 12, 2025

5  out of  5
rating by William Diaz
"worked with Rachael, she was friendly and professional . I would definitely recommend this office"
We responded:
"Thanks for the feedback William. We are blessed to have Rachael at our agency. I'm glad your experience was as it should be. Let us know if you ever have any questions. "
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Bekah Rowe

June 12, 2025

5  out of  5
rating by Bekah Rowe
"I asked Rob for an auto quote to see if I could save some money by switching to State Farm, and I was pleasantly surprised I not only saved money but also improved my coverages! Now my wallet and I both have greater peace of mind!! If you're looking for expert level advice from an agent who genuinely has your best interest in mind, reach out to Rob!!"
We responded:
"Thanks Bekah - we were so excited to be able to see what could happen for your family. Thanks for taking the time to give us a review! "
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Laura Gauthier

June 12, 2025

5  out of  5
rating by Laura Gauthier
"We have had an exceptional experience working with Rob Eicher and his team. He walked us through changes we could make to our coverage to better benefit us. They were especially helpful after my car accident. They were professional, knowledgeable, compassionate, friendly, and quick. I highly recommend checking out their services!!"
We responded:
"Laura we’re thankful for your feedback! It’s our pleasure to assist you and your awesome family with your insurance needs. If there is anything else we can do to help, please let us know! "